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Smart IVR

Build AI-powered IVR for customer support

Agent bot takes incoming calls, understands natural language, answers customer questions and transfers to the operator

Aimylogic. Smart IVR

Build AI-powered IVR for customer support

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Smart IVR is an agent bot that manages incoming calls.

Smart IVR replaces outdated tone dialing with voice control and helps customers get their questions answered faster.

Smart IVR understands the client’s natural language, answers questions, uses CRM data in the dialogue and transfers the call to the agent if the customer insists on it.

Smart IVR works round the clock or at a specific time, for example, from 6 p.m. to 9 a.m., when the agent's working day is over.

What is Smart IVR

Success stories

Aimylogic's partner “Smart Solutions” has implemented Smart IVR that receives and processes incoming calls 24/7, collects leads, updates CRM and assigns a specialist to the lead.

The agent bot has significantly stepped up process efficiency over the several months of work. The Smart IVR successfully processes 200 daily requests - five times more than that of a human agent.

The cost of Smart IVR is twice lower. The company spends on Smart IVR half of what it spends on a human agent.

Channel: incoming telephony, Smart IVR

Agent bot has halved the costs and fivevold increased productivity

smart IVR

partner’s case

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TRY SMART IVR OUT

Automate customer support with AI

Optimize customer support costs

Smart IVR costs 2-3 times cheaper than the cost of a customer support agent. In addition, you no longer need to expand the team and increase the wage fund.

Optimize workload of the customer support team

Smart IVR can independently process up to 80% of routine incoming calls.
If necessary, Smart IVR will transfer the conversation to a specialist.

Stay connected 24/7

Smart IVR will be available even when staff is not there.

Speak the same language with your clients

Smart IVR understands natural language, accents, individual numbers and letters.

Automate leed collection

Smart IVR collects user contact information and automatically saves it in CRM, even when agents are busy or away.

Improve customer support quality

Smart IVR is always active, never rude and always on point. Smart IVR understands the essence and context of the dialogue and solves customers’ problems.

Make customer life easier

Smart IVR answers calls right away. The customer does not need to listen through the entire voice menu to ask the question.

Gives right answers

Smart IVR answers correctly, understands natural language, the meaning of phrases and their context.

Saves time

Powerful and easy-to use visual builder

Create complex scenarios
without coding

Process data in external systems via webhooks and API

Use ready-to-go intents or create your own

Use any cloud or office PBX

CREATE SMART IVR

Test Smart IVR and improve the scenario right away

Use external systems to process the collected data

Save data into variables for future use in scenarios

Train Smart IVR to understand natural language through intents

Powerful and easy-to-use visual builder

Create complex scenarios without coding.

Use ready-to-go intents or create your own.

Process data in CRM and in external systems via webhooks and API.

Use any cloud or office PBX

Gift your Smart IVR a superpower —

ability to understand natural language and learn!

Understands natural language

Intents allow the bot agent to make sense of an issue. They identify the customer's problem and respond according to the scenario logic. The Aimylogic-developed Smart IVR is trained to recognize greetings, goodbyes, consent and rejection, gratitude and even curses. Just insert the block you want into the scenario

Trained through examples

Machine Learning algorithms allow Smart IVR to constantly improve by learning real phrases. Add your own intents — examples of phrases that the skill should refer to. Machine learning will do the rest!

CREATE SMART IVR

Benefits of Aimylogic Smart IVR

Powerful and easy-to-use visual builder

You don't need to know how to code to launch Smart IVR on Aimylogic.

Natural Language Understanding

Aimylogic’s agent bot understands natural language, accents, individual letters and numbers.

Phrase synthesis and pre-recording

You can record your voice or use the built-in speech synthesis.

Native integration with CRM, Bitrix24 and API availability

Agent bot can read and edit data from CRM or any other external system via API and webhooks.

Multithreaded processing of incoming calls

Aimylogic Smart IVR accepts an unlimited number of incoming calls. This way, no call will be missed, and your customers no longer have to wait in the telephone line.

Compatible with any PBX

Connect any cloud or office PBX to Aimylogic Smart IVR

Our certified partners can create Smart IVR for you

If there is no time to deal with the scenario and integrations, our certified partners can do everything you need at your request.

CONTACT US

Smart IVR is compatible with any cloud and office PBX that supports SIP (Session Initiation Protocol).

Smart IVR is connected either via a separate trunk or as a regular SIP subscriber.

The PBX is configured in such a way that all incoming calls come straight to the agent bot, which independently accepts and transfers calls to specialists.