Smart IVR is an agent bot that manages incoming calls.
Smart IVR replaces outdated tone dialing with voice control and helps customers get their questions answered faster.
Smart IVR understands the client’s natural language, answers questions, uses CRM data in the dialogue and transfers the call to the agent if the customer insists on it.
Smart IVR works round the clock or at a specific time, for example, from 6 p.m. to 9 a.m., when the agent's working day is over.
Smart IVR replaces outdated tone dialing with voice control and helps customers get their questions answered faster.
Smart IVR understands the client’s natural language, answers questions, uses CRM data in the dialogue and transfers the call to the agent if the customer insists on it.
Smart IVR works round the clock or at a specific time, for example, from 6 p.m. to 9 a.m., when the agent's working day is over.
What is Smart IVR
Success stories
Aimylogic's partner “Smart Solutions” has implemented Smart IVR that receives and processes incoming calls 24/7, collects leads, updates CRM and assigns a specialist to the lead.
The agent bot has significantly stepped up process efficiency over the several months of work. The Smart IVR successfully processes 200 daily requests - five times more than that of a human agent.
The cost of Smart IVR is twice lower. The company spends on Smart IVR half of what it spends on a human agent.
Channel: incoming telephony, Smart IVR
The agent bot has significantly stepped up process efficiency over the several months of work. The Smart IVR successfully processes 200 daily requests - five times more than that of a human agent.
The cost of Smart IVR is twice lower. The company spends on Smart IVR half of what it spends on a human agent.
Channel: incoming telephony, Smart IVR
Agent bot has halved the costs and fivevold increased productivity
smart IVR
partner’s case
Automate customer support with AI
- Smart IVR costs 2-3 times cheaper than the cost of a customer support agent. In addition, you no longer need to expand the team and increase the wage fund.
- Smart IVR can independently process up to 80% of routine incoming calls.
If necessary, Smart IVR will transfer the conversation to a specialist. - Smart IVR will be available even when staff is not there.
- Smart IVR understands natural language, accents, individual numbers and letters.
- Smart IVR collects user contact information and automatically saves it in CRM, even when agents are busy or away.
- Smart IVR is always active, never rude and always on point. Smart IVR understands the essence and context of the dialogue and solves customers’ problems.
Make customer life easier
Smart IVR answers calls right away. The customer does not need to listen through the entire voice menu to ask the question.
Gives right answers
Smart IVR answers correctly, understands natural language, the meaning of phrases and their context.
Saves time
Powerful and easy-to use visual builder
Create complex scenarios
without coding
without coding
Process data in external systems via webhooks and API
Use ready-to-go intents or create your own
Use any cloud or office PBX
Test Smart IVR and improve the scenario right away
Use external systems to process the collected data
Save data into variables for future use in scenarios
Train Smart IVR to understand natural language through intents
Powerful and easy-to-use visual builder
Create complex scenarios without coding.
Use ready-to-go intents or create your own.
Process data in CRM and in external systems via webhooks and API.
Use any cloud or office PBX
Gift your Smart IVR a superpower —
ability to understand natural language and learn!
Understands natural language
Intents allow the bot agent to make sense of an issue. They identify the customer's problem and respond according to the scenario logic. The Aimylogic-developed Smart IVR is trained to recognize greetings, goodbyes, consent and rejection, gratitude and even curses. Just insert the block you want into the scenario
Trained through examples
Machine Learning algorithms allow Smart IVR to constantly improve by learning real phrases. Add your own intents — examples of phrases that the skill should refer to. Machine learning will do the rest!
Benefits of Aimylogic Smart IVR
Powerful and easy-to-use visual builder
You don't need to know how to code to launch Smart IVR on Aimylogic.
Natural Language Understanding
Aimylogic’s agent bot understands natural language, accents, individual letters and numbers.
Phrase synthesis and pre-recording
You can record your voice or use the built-in speech synthesis.
Native integration with CRM and API availability
Agent bot can read and edit data from CRM or any other external system via API and webhooks.
Multithreaded processing of incoming calls
Aimylogic Smart IVR accepts an unlimited number of incoming calls. This way, no call will be missed, and your customers no longer have to wait in the telephone line.
Compatible with any PBX
Connect any cloud or office PBX to Aimylogic Smart IVR
Our certified partners can create Smart IVR for you
If there is no time to deal with the scenario and integrations, our certified partners can do everything you need at your request.
Smart IVR is compatible with any cloud and office PBX that supports SIP (Session Initiation Protocol).
Smart IVR is connected either via a separate trunk or as a regular SIP subscriber.
The PBX is configured in such a way that all incoming calls come straight to the agent bot, which independently accepts and transfers calls to specialists.
Smart IVR is connected either via a separate trunk or as a regular SIP subscriber.
The PBX is configured in such a way that all incoming calls come straight to the agent bot, which independently accepts and transfers calls to specialists.
PBX Connection
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