The team outlined the most common user problems and developed simple Q&A scripts. FAQs include payment methods, app download, subscription and unsubscription, how to watch movies on Smart TV and how to download apps to Smart TV.
The chatbot was programmed to respond to queries depending on the type of subscription and device. The next step was to connect to messengers, transfer data to Google Sheets, Google Analytics, CRM, test the bot and place links to it in the ViP Play app. It took over a week.